PandoraEnterprise
Settings Analytics

1. Business Profile

Enter full URL including https:// (e.g. https://example.com)

💡 Tip: Add your Unique Selling Points (USPs), policies, shipping info, or any other FAQ-worthy details here.

Add your most common questions and answers. Format: Question? | Answer

📞 Contact Information

⚡ Λάβετε email σε πραγματικό χρόνο κάθε φορά που ένας επισκέπτης αφήνει τα στοιχεία του — μην χάσετε ποτέ ένα lead! (GROW & PRO)

2. Bot Type

📌 Required: name, category, price • Optional: duration, description, url

✅ 0/10 services

💡 Tips:

  • • category: Group similar services (e.g. "Hair", "Spa", "Dental") - users can browse/filter by category in chat
  • • url: Use your booking page URL so the bot can redirect customers to book
  • • description: Keep it SHORT (max 200 chars) - chat isn't ideal for long text
  • • duration: Use format like "30min", "1h", "1.5h"

If set, bot offers this coupon after 3 messages to boost conversions (e.g. BOOK20 for 20% off first booking)

📌 Required: name, category, price • Optional: description, url

✅ 0/10 products

💡 What are Best Sellers?

  • • Teaser recommendations: These products are shown as "💡 Μήπως σας ενδιαφέρει;" while AI searches your full catalog
  • • category: Add 1-2 best sellers per category (e.g. "Smartphones", "Laptops") for quick recommendations
  • • url: Product page URL for direct checkout
  • • Full catalog: For AI-powered search across ALL products, use the eSHOP plan with File Search Store

If set, bot offers this coupon after 3 messages to boost conversions (e.g. SAVE15 for 15% off first order)

3. Plan

✅ Q&A chatbot with up to 10 products/services

✅ Website embed widget

⚠️ No checkout links, carousel, or lead notifications

💳 €49/month

🎉 14-day FREE trial

Up to 50 products/services + Unlimited clicks

✅ Direct checkout links

✅ Product Carousel with images

✅ Lead notifications via email

✅ Click tracking & analytics

✅ Service Support: "Where is my order?"

💳 €99/month

100 products/services + WhatsApp/FB/Instagram

⚠️ Avoid dots (.) in the name for best avatar display

256x256px recommended. Leave empty for auto-generated avatar.

Choose a color for your chat bubble widget

🏷️ Product Banner

Show a "Pandora answers" banner on product pages so customers can ask about the product they're viewing.

Enable Product Banner

Custom banner heading. Leave empty for default based on language.

Pipe-separated button labels. Leave empty for defaults.

⚡

Auto-inject Banner

Automatically appears on product pages that have JSON-LD structured data (WooCommerce, Shopify, Magento, OpenCart). No code changes needed.

How it works
  1. Detects product info from JSON-LD on the page
  2. Injects banner below product description
  3. Customer clicks → chat opens with product context

CSS selector to control where the banner appears. Leave empty for auto-detection.

📋

Embeddable Banner

Copy & paste an iframe snippet into any website. Works without JSON-LD. Pass product info via URL parameters.

Embed code

💡 Customizable URL parameters:

titleBanner heading (default: "Η Πανδώρα απαντάει")
startersButton labels, pipe-separated (e.g. Ρωτήστε μας|Δείτε προσφορές)
skuProduct SKU — enables product-specific answers (optional)
nameProduct name (optional)
priceProduct price (optional)
urlProduct page URL (optional)

Without sku, the banner works as a general chat prompt — great for homepages, landing pages, or category pages.

🔗 CRM Integration

Save leads directly to your CRM when visitors provide contact info

💡 No CRM yet?

We can set up the perfect CRM for your business!

📅 Book 15-min Setup Call

📱 Extra Channels

Connect your AI assistant to WhatsApp, Instagram & Facebook via WATI

🔌 WATI Integration
Supports: 💬 WhatsApp 📸 Instagram 📘 Facebook

WATI Dashboard → Settings → API Tokens

Your WATI server URL with tenant ID

Your WATI WhatsApp number (for reference)

📋 Setup Instructions:

  1. Save this form to get your unique webhook URL
  2. In WATI Dashboard, go to Settings → Webhooks
  3. Add webhook URL: Save form first to generate URL
  4. Connect Instagram & Facebook in WATI Dashboard → Channels

✅ Your unique webhook URL is ready! Copy it to WATI.

👤 Live Agent Support

Connect customers with a live agent via WhatsApp

🤝 Live Agent Handoff

The number that will receive customer messages

👥 Team mode uses the WATI account configured above. Messages will appear in your WATI inbox for your entire team.

Make sure you have enabled WATI in the settings above.

Wait time before bot resumes

Button text shown to customers

Even without a button, customers can request an agent by typing naturally (AI detects intent)

📋 WATI Webhook Setup:

  1. Approve template new_customer_handoff in WATI
  2. Template parameters: {1} = shop name, {2} = customer message
  3. Add webhook URL: https://salesbot.pandorabot.io/handoff/wati/webhook

🎧 Service Support

Help customers track orders with AI-powered support

📦 Order Support

This button appears in chat for customers

📁 Upload Your Orders

Upload your orders file (CSV/Excel) to your dedicated folder:

Save config to get your folder link

Files sync automatically to power AI responses

How should the bot handle order inquiries?

If set, customers get this coupon after checking their order (e.g. SAVE10 for 10% off)

💳 €149/month

Unlimited products/services + Custom bot rollout

✅ All PRO features included

🚀 Custom bot rollout for increased speed/efficiency

♾️ Unlimited products & services

⚠️ Avoid dots (.) in the name for best avatar display

256x256px recommended. Leave empty for auto-generated avatar.

Choose a color for your chat bubble widget

🏷️ Product Banner

Show a "Pandora answers" banner on product pages so customers can ask about the product they're viewing.

Enable Product Banner

Custom banner heading. Leave empty for default based on language.

Pipe-separated button labels. Leave empty for defaults.

⚡

Auto-inject Banner

Automatically appears on product pages with JSON-LD structured data (WooCommerce, Shopify, Magento, OpenCart). Zero code changes.

How it works
  1. Detects product info from JSON-LD on the page
  2. Injects banner below product description
  3. Customer clicks → chat opens with product context

CSS selector to control where the banner appears. Leave empty for auto-detection.

📋

Embeddable Banner

Copy & paste an iframe snippet into any website. Works without JSON-LD. Pass product info via URL parameters.

Embed code

💡 Customizable URL parameters:

titleBanner heading (default: "Η Πανδώρα απαντάει")
startersButton labels, pipe-separated (e.g. Ρωτήστε μας|Δείτε προσφορές)
skuProduct SKU — enables product-specific answers (optional)
nameProduct name (optional)
priceProduct price (optional)
urlProduct page URL (optional)

Without sku, the banner works as a general chat prompt — great for homepages, landing pages, or category pages.

🔗 CRM Integration

Save leads directly to your CRM when visitors provide contact info

💡 No CRM yet?

We can set up the perfect CRM for your business!

📅 Book 15-min Setup Call
Enable AI Product Search

Connect to AI-powered product search for smart recommendations

Product images database (provided by admin)

Custom text shown inside the AI Search button

Toggle on to enable intelligent product discovery

📱 Extra Channels

Connect your AI assistant to WhatsApp, Instagram & Facebook via WATI

🔌 WATI Integration
Supports: 💬 WhatsApp 📸 Instagram 📘 Facebook

WATI Dashboard → Settings → API Tokens

Your WATI server URL with tenant ID

Your WATI WhatsApp number (for reference)

📋 Setup Instructions:

  1. Save this form to get your unique webhook URL
  2. In WATI Dashboard, go to Settings → Webhooks
  3. Add webhook URL: Save form first to generate URL
  4. Connect Instagram & Facebook in WATI Dashboard → Channels

✅ Your unique webhook URL is ready! Copy it to WATI.

👤 Live Agent Support

Connect customers with a live agent via WhatsApp

🤝 Live Agent Handoff

The number that will receive customer messages

👥 Team mode uses the WATI account configured above.

Button text shown to customers

Even without a button, customers can request an agent by typing naturally (AI detects intent)

🎧 Service Support

Help customers track orders with AI-powered support

📦 Order Support

This button appears in chat for customers

📁 Upload Your Orders

Upload your orders file (CSV/Excel) to your dedicated folder:

Save config to get your folder link

Files sync automatically to power AI responses

How should the bot handle order inquiries?

If set, customers get this coupon after checking their order

4. Deploy

Direct link to your bot. Share on social media or email.

Embeddable banner iframe. Customize with URL params: title, starters (pipe-separated), sku, name, price, url. Without sku, works as a general chat prompt.

Iframe embed. Paste this code in your website HTML.

Floating chat button. Hosted on our domain.

AI-powered search button. Place next to your site's search bar. Reads language & color from your bot config automatically.

🌐 Custom Domain Bubble Your branding ▼

Host the chat widget on your own subdomain (e.g., chat.yoursite.com) for first-party cookies and better privacy.

Step 1: Enter Your Subdomain

Step 2: Add DNS Records

Go to your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.) and add these DNS records:

CNAME chat → proxy.chatpandorabot.com
TXT records will appear after clicking Request or Check Status

⏱️ DNS changes can take 1-30 minutes to propagate. Click "Check Status" to verify.

Step 3: Copy Embed Code

Once status is Active, paste this code on your website:

✨ Why Custom Domain?

  • ✅ Works in Safari - First-party cookies bypass tracking prevention
  • ✅ Your branding - Users see chat.yourcompany.com
  • ✅ Session isolation - Each site has separate chat sessions
  • ✅ GDPR friendly - Data stays on your subdomain

Choose where the chat bubble appears on your website